Kasper VoIP turns every call, voicemail, text, and fax into a measurable event in Open Dental. Caller ID screen pops, missed call tracking, AI call transcription, and call analytics — in one cloud platform purpose-built for dental offices.
The call was about confirming an appointment at SPF Dental Care for a patient named Juan. The original appointment time was 3 PM, but was changed to 2 PM after confirmation. No other issues were discussed.
When a patient calls, Kasper instantly displays a screen pop with their name, next appointment, last visit, balance, hygiene status, unscheduled treatment value, and all patients linked to the number — before your team even picks up the phone.
Kasper's call popup automatically pulls patient data from Open Dental on every incoming call.
A VoIP phone system for dental offices shouldn't just route calls. It should know who's calling, why they're calling, and what to do next. Kasper combines a cloud-based phone system, two-way texting, e-fax, and AI call analytics in a single platform with deep Open Dental VoIP integration — so your front desk has the patient chart on screen the moment the phone rings, and every call is documented automatically.
Replace your phones, voicemail, text messaging, e-fax, and call analytics tools with one platform built for dental offices using Open Dental.
The patient's chart, balance, next appointment, hygiene status, and unscheduled treatment value appear on screen the second the phone rings — pulled live from Open Dental.
Every missed call is captured, classified, and turned into a task. See callbacks per agent, time-to-callback, and how many missed calls were new-patient leads.
Built-in dental call transcription software. Every call is transcribed, summarized, classified by topic, and written to the patient's commlog in Open Dental.
Send and receive SMS from your office number. Conversations are linked to the patient record. Confirm appointments, send forms, and answer questions without picking up the phone.
Send and receive faxes from inside Kasper, no fax machine required. Inbound faxes are auto-routed to the right patient record when a number match is found.
Real-time dashboards for total calls, missed calls, average answer time, voicemail volume, agent performance, and topic-level breakdowns. Build custom keyword metrics.
Place calls from any patient record in Open Dental or Kasper. Calls auto-log against the chart with full duration, recording, and AI summary attached.
Voicemails are transcribed in real time, classified, and surfaced to the right team member. Read the message before you decide to call back.
Self-service IVR builder. Configure each menu key, set timeout actions, transfer to agents or call groups, and choose voices like Belle AI or Josh AI.
Visual weekly schedule. Route calls to IVR, voicemail, forwarding, or out-of-office greetings by day and hour. 24/7 or fully custom.
Bring your own SIP desk phones. Provision lines, push directory entries, and reboot phones from the web. Or use the in-browser softphone.
Group front desk, hygiene, and billing into call groups. Ring-all or sequential ring strategies. Route IVR keys directly to groups.
Send English and Spanish auto-replies for missed calls during open and closed hours, plus auto-replies for inbound texts after hours.
One-click SMS templates — Confirmation TEXT, Missed Appt, Pending Treatment, and any custom reply your team adds — right inside Patient Feed.
Every missed call, abandoned voicemail, and unreturned outbound voicemail becomes a tracked task. The task auto-closes the moment your team connects with the patient by phone or text — no manual cleanup.
Toggle each task type on or off. Exclude specific users. Auto-close runs on connect.
Kasper transcribes every call in real time, identifies the topic (cancellation, new patient, billing, insurance, emergency, etc.), and writes a structured summary directly to the patient's commlog in Open Dental — no manual notes from your team.
Kasper connects directly to Open Dental. Every event on the phone becomes data in the chart, and every chart event can trigger a call, text, or task.
Caller ID matches the number against Open Dental in milliseconds.
Chart, balance, hygiene, and treatment plan appear before the team picks up.
AI summary is written to the patient's commlog. No manual notes.
No more begging your phone vendor to change a menu. Configure IVR menus, greetings, hold music, vacation mode, and a day-by-day call schedule yourself, from Phone Settings.
For each IVR key, choose Transfer to agent, Transfer to call group, Voicemail, or Sub-menu. Pick a timeout fallback, and choose a greeting voice (Belle AI, Josh AI, or your own recording).
Set up exactly how calls flow through your office every hour of every day. The IVR runs during business hours, lunch hour plays a Lunch Greeting, after-hours go to voicemail, and Saturday morning rings your weekend coverage.
Two-way SMS from your office number, plus bilingual (English + Spanish) auto-replies that fire on every missed call — even after hours. All linked to the patient chart in Open Dental.
Patient Feed is the unified inbox for every text conversation in your office — manual replies and automated messages alike. Hide automation with a single toggle to focus on real conversations.
Patients who can't get through during the lunch rush or after hours don't go to voicemail jail — they get a real, branded text message in their language, and they can respond.
A real-time dashboard for the metrics that drive new-patient capture, scheduling, and front-desk performance — with drill-down into every individual call.
Bring your own SIP desk phones and provision them in minutes. Build call groups for ring strategies. Every call is tracked back to the right person or device.
Assign lines, push directory entries, and reboot any handset right from Phone Settings — without crawling under a desk. Calls placed on hardware phones are tracked separately from in-app calls so analytics stay accurate.
Create groups like Front Desk, Hygiene, Billing, and Doctor Office. Inbound calls or specific IVR keys can ring the entire group simultaneously or sequentially.
Manage four kinds of greetings — Voicemail, Out of Office, IVR, and Vacation — from one place. Use built-in AI voices like Belle AI and Josh AI, or upload your team's own recording.
Most VoIP providers were built for any small business. Kasper was built for dental practices on Open Dental.
| Capability | Generic VoIP | Kasper VoIP |
|---|---|---|
| Cloud-based phone system | ✓ | ✓ |
| Open Dental integration (screen pop, commlog write-back) | ✕ | ✓ |
| AI call transcription with topic Q&A | Add-on | ✓ |
| Auto-write call notes to commlog | ✕ | ✓ |
| AI-powered missed-call tasks (5 types) | ✕ | ✓ |
| Self-service IVR builder & weekly call schedule | Limited | ✓ |
| Built-in AI voices (Belle AI, Josh AI) | ✕ | ✓ |
| Bilingual (English + Spanish) SMS auto-replies | ✕ | ✓ |
| Two-way SMS with Rapid Replies | Limited | ✓ |
| Hardware phone provisioning & remote reboot | Sometimes | ✓ |
| Call groups with ring-all / sequential | ✓ | ✓ |
| HIPAA-compliant e-fax | Add-on | ✓ |
| Per-caller analytics with hardware-vs-user split | ✕ | ✓ |
| Sentiment-based + transcript-search call filtering | ✕ | ✓ |
| BAA included | Sometimes | ✓ |
Common questions from Open Dental practices evaluating VoIP.
See a Kasper VoIP demo with your real call data. We'll show you missed-call recovery, screen pops, call transcription, and the dashboard your office manager will actually use.
