Call Intelligence for Open Dental | AI Call Analysis

CALLS

VOICEMAIL

Jessica Martinez

Outgoing 2 minutes ago , 12:59 pm

Robert Chen

Outgoing 15 minutes ago , 12:46 pm

Linda Thompson

Outgoing 17 minutes ago , 12:44 pm

David Reeves

Incoming 18 minutes ago , 12:43 pm

Amy Whitfield

Outgoing 24 minutes ago , 12:38 pm

SARAH DANIELS

Incoming 27 minutes ago , 12:35 pm

Mark Sullivan

Outgoing 30 minutes ago , 12:32 pm

Outgoing Details

Jessica Martinez

FROM : (908) XXX-XXXX

TO : (347) XXX-XXXX

DATE : 03/18/2026 at 12:59 PM

DURATION : 2m 41s

Call Recording

00:00

02:40

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Call Summary

Jessica has an existing consultation appointment with Dr. Patel on Monday, March 23rd. The dental care is trying to confirm or reschedule it to 4:30 PM if needed. If not possible, they are considering April 13th at 9:30 AM as an alternative.

Action: Remind Jessica about the appointment on Monday, March 23rd at 4:30 PM

Call Topics

What was the call about?

- Scheduling new appointment

Was the appointment scheduled successfully?

- Yes

Did the agent promise to call the patient about future appointments?

- Yes

Call Transcription

Yeah, she's you're hi Jessica, we're calling from Sunrise Family Dental Care.

Good afternoon Jessica. Hey, how you doing?

Good. I was just calling 'cause I know you have an appointment on Monday, March 23rd for the consultation with Dr. Patel. Would it be possible for you to come in at uh 4 thirty or even uh

Yes.

4 p. m. or y 0 3 forty-5, I'm sorry, I meant to say. By any chance. Yeah. Or f or 4 thirty, I'm sorry. Mm-hmm.

Let me check... I have Monday the 24th at 10 AM open. Does that work for you?

10 AM Monday works perfectly. Let's do that.

You're all set for Monday, March 24th at 10 AM. Just a reminder, we do have a 24-hour cancellation policy. Is there anything else I can help with?

No, that's everything. Thank you so much!

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Advanced topic filters let you drill into specific call categories like cancellations, new patients, or insurance questions. Expand any topic to see AI-generated follow-up questions — like "Did the agent reschedule?" or "Was insurance verified?" — and filter by those too.

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Calls under 10 seconds, likely dropped

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Voicemails that weren't responded to

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Tasks are automatically closed upon successful engagement — a connected call or text exchange — so your team stays focused on patients who still need follow-up.

Why Practices Love Call Intelligence

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Never Miss a Detail

Every call transcribed and summarized by AI, then written to Open Dental. No manual notes.

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Classify Every Call

14+ AI topics: cancellations, new patients, insurance, billing, and more. Spot trends instantly.

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Coach Your Team

Follow-up questions reveal if agents rescheduled, asked the right questions, and followed protocol.

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Standard and custom metrics dashboards. Build keyword filters. Monitor call performance over time.

Frequently Asked Questions

What is Call Intelligence?

Call Intelligence is Kasper's AI-powered suite that automatically transcribes, analyzes, classifies, and summarizes every phone call at your dental practice. It detects call topics, answers follow-up questions about agent performance, creates AI-powered tasks for missed follow-ups, and writes call summaries directly back to Open Dental's commlog. The result: every phone conversation is documented and actionable without any manual effort from your team.

What call topics does the AI detect?

The AI detects 14+ topics including: Cancellation, Scheduling new appointment, Request to make a payment, Insurance verification, New patient, Patient in pain, Billing inquiry, Rescheduling, Referral, Lab/prescription, Emergency, Follow-up care, General inquiry, and Complaint. Each topic also has specific follow-up questions that the AI answers automatically.

What are follow-up questions?

Follow-up questions are AI-generated questions specific to each call topic. For example, if a call is tagged as a Cancellation, the AI will answer: Did the agent offer to reschedule? Did the agent ask the reason for cancellation? This helps you coach your team and ensure protocols are followed on every call.

What are AI-Powered Tasks?

AI-Powered Tasks automatically create follow-up items for calls that need attention. There are 5 task types: Abandoned Missed Calls (missed calls never returned), Incomplete Conversations (calls with fewer than 3 exchanges), Short/Interrupted Calls (calls under 10 seconds), Abandoned Voicemails (voicemails without a response), and Unreturned Outgoing Voicemails (outbound voicemails with no callback). Tasks auto-close when your team successfully connects with the patient.

Can I create custom call reports?

Yes. Call Intelligence lets you create custom call metrics by defining keyword-based filters. You can name each metric, specify keywords to search for in transcriptions, filter by call type (incoming, outgoing, voicemail), and set visibility to private or public. This lets you track the specific call patterns that matter most to your practice.

Does it integrate with Open Dental?

Yes. Call Intelligence writes AI-generated call summaries directly to the patient's commlog in Open Dental. Every call is automatically documented without any manual note-taking required by your team.

Every Call Analyzed. Every Detail Captured.